Types of Caller - Tackle as Salesperson in Coworking space

If you are a sales person at a business centre, you would have already listed some types of callers you usually attend. With a curiosity to know more about it, we interviewed sales executives from different Coworking space in Delhi/NCR.

Here are the 8 types of callers that we found common in all the interviews. 

1. The Question Marks

They ask questions but don’t wait for the answers. They are ready with their next question even before their first one is answered.

2. The Storytellers

They don’t have questions, instead they have stories to tell. They want to share their experiences, grievances and a lot more.

3. Those Lost Ones

Some callers are clueless about what they exactly need. They tend to make themselves and you confused. You might feel like to be lost in a labyrinth while conversing with them.

4. The Blame Gamers

“You should have told me that before!”, “I was never informed about it!” They love to blame others. They always have a complaint and someone to put the blame on.

5. Smarty-pants

They are boastful about their knowledge of the industry. They try to show smartness while cracking a deal.

6. The Rude Ones

They are the most annoying ones, for obvious reasons. Being the clients, they think they get all the rights to be unduly rude.

7. The Ignorant

They rank second after the rude ones when it comes to annoying. They don’t answer the follow up calls or mails and leave us wondering why cant they say a simple “No” to the deal.

8. Spam Callers

The most irritating but inevitable type of callers. They have nothing to do with the coworking space, but their calls continue to waste time and efforts.

Some callers are difficult to handle. The best and fruitful way to deal with them, as quoted by most of the sales executives interviewed is, first know their exact requirements and then give genuine suggestions about what product suits them the best.